<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Room 11 Coaching]]></title><description><![CDATA[I help people perform better, become more successful, maintain wellbeing and help businesses become more efficient and profitable]]></description><link>https://courses.room11coaching.co.uk/blog</link><generator>RSS for Node</generator><lastBuildDate>Mon, 19 Oct 2026 15:03:05 GMT</lastBuildDate><atom:link href="https://courses.room11coaching.co.uk/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[A simple framework for better 1:1s, appraisals and team conversations]]></title><description><![CDATA[If you manage people, you probably spend a fair amount of time in 1:1s, appraisals, evaluations and team meetings. Or you might avoid them like the plague because the thought of them scares the living daylights out of you. Either way, this will help. I use a simple framework called Review, Reflect, Feed Forward. I started using it around ten years ago when I was running a business looking after around 1,300 customers every week, alongside managing and developing a growing team. I needed...]]></description><link>https://courses.room11coaching.co.uk/post/a-simple-framework-for-better-1-1s-appraisals-and-team-conversations</link><guid isPermaLink="false">6aaabb7b435fe3ebd8e2b6cd</guid><pubDate>Wed, 16 Sep 2026 16:00:25 GMT</pubDate><dc:creator>Anna Bates</dc:creator></item><item><title><![CDATA[Technology can make a business more efficient. However, it can’t replace excellent human communication.]]></title><description><![CDATA[Technology is changing the way we work, and in lots of ways that's a really good thing. It can automate repetitive tasks, make businesses more efficient, speed up processes and free people from doing things that don't really need a human being involved. But there is a balance to be found. I was on a Contact Centre &#38; Customer Experience Expo webinar this week and one of the discussions was about businesses that had invested heavily in AI and automation, reducing the number of people involved...]]></description><link>https://courses.room11coaching.co.uk/post/technology-can-make-a-business-more-efficient-however-it-can-t-replace-excellent-human-communicati</link><guid isPermaLink="false">6a7d8e738a3aeb5b26e8f7fb</guid><pubDate>Thu, 13 Aug 2026 09:45:14 GMT</pubDate><dc:creator>Anna Bates</dc:creator></item><item><title><![CDATA[Warm Fuzzies, Cold Pricklies, and the Culture You’re Creating]]></title><description><![CDATA[This one’s a little off-piste - but stay with me. Sales is emotional. Leadership is emotional. And at the heart of both? Human...]]></description><link>https://courses.room11coaching.co.uk/post/warm-fuzzies-cold-pricklies-and-the-culture-you-re-creating</link><guid isPermaLink="false">68ced128aef6910f9dd959f8</guid><pubDate>Sat, 20 Sep 2025 16:10:18 GMT</pubDate><dc:creator>Anna Bates</dc:creator></item><item><title><![CDATA[ The Drama Triangle in Teams (Using Telesales as the specific example):]]></title><description><![CDATA[From Front Line to Leadership After my first newsletter, where I talked about Transactional Analysis and specifically the Drama and...]]></description><link>https://courses.room11coaching.co.uk/post/the-drama-triangle-in-teams-using-telesales-as-the-specific-example</link><guid isPermaLink="false">6866e14bba7ee5785a85eede</guid><pubDate>Thu, 03 Jul 2025 20:03:04 GMT</pubDate><dc:creator>Anna Bates</dc:creator></item><item><title><![CDATA[From Drama to Growth: Helpful vs Unhelpful Responses at Work]]></title><description><![CDATA[Using the Drama Triangle and the Winner’s Triangle to transform behaviour in your team You know the feeling. That moment in a meeting...]]></description><link>https://courses.room11coaching.co.uk/post/from-drama-to-growth-helpful-vs-unhelpful-responses-at-work</link><guid isPermaLink="false">685709e1c6c93b91c0d21dca</guid><pubDate>Sat, 21 Jun 2025 19:52:20 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/63189a_0c9b87664df04bebbe9f65052b5bf2b3~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Anna Bates</dc:creator></item><item><title><![CDATA[Telesales Coaching]]></title><description><![CDATA[☎️ Room 11 - Telesales Coaching/Training  ☎️ Do you have a telephone based sales team who you would like to upskill, refresh, refocus and...]]></description><link>https://courses.room11coaching.co.uk/post/untitled</link><guid isPermaLink="false">67b3b4e76935b082d650a7ff</guid><pubDate>Tue, 18 Feb 2025 09:29:02 GMT</pubDate><dc:creator>Anna Bates</dc:creator></item><item><title><![CDATA[Headshots Galore ]]></title><description><![CDATA[It’s been an exciting and busy time in the run up to Christmas… but I managed to squeeze in some Brand Photography with the fabulous Alex...]]></description><link>https://courses.room11coaching.co.uk/post/headshots-galore</link><guid isPermaLink="false">6772e1319ce1bc8b2244a68f</guid><pubDate>Mon, 30 Dec 2024 18:45:10 GMT</pubDate><dc:creator>Anna Bates</dc:creator></item><item><title><![CDATA[7 tips to plan for a Merry Christmas, so work doesn't overwhelm you!]]></title><description><![CDATA[7 tips to plan for a Merry Christmas, so work doesn't overwhelm you!]]></description><link>https://courses.room11coaching.co.uk/post/7-tips-to-plan-for-a-merry-christmas-so-work-doesn-t-overwhelm-you</link><guid isPermaLink="false">67641aab34d9f3fc09bf1650</guid><pubDate>Thu, 19 Dec 2024 18:47:06 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/63189a_b300a894bd5247d1a16453a12f9b8b7c~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Anna Bates</dc:creator></item></channel></rss>